Last updated: 14/11/2025
Thrive Horticultural Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.
Business Name: Thrive Horticultural
Legal Entity: Thrive Horticultural Pty Ltd
Email: admin@thriveqld.com
Location: Gold Coast, QLD, Australia
We provide garden design, horticultural services, maintenance and nature based programs for residential, commercial and community clients across the Gold Coast.
We collect personal information that you voluntarily provide when you:
Contact us via our website forms, phone or email
Request a quote, book a consultation or site visit
Sign up to our email list or Thrive Together programs
Register interest in workshops or the Garden Knowledge and Skills Program
This may include:
Your name
Phone number
Email address
Property or site address
Project details, budget and service preferences
Sector and service interests (for example Luxury Residential, Garden Design and Softscape Installation, Scheduled Maintenance)
Any other details you choose to provide in your message
We may also collect technical data automatically when you visit our website, such as:
IP address
Device and browser type
Pages visited and actions taken
Time spent on the website and referring website
This data is collected via tools such as Google Analytics, Meta Pixel and similar tracking technologies.
We do not knowingly collect personal information from children under 16 without appropriate consent from a parent or guardian.
We collect and use your information to:
Respond to enquiries, quote requests and booking enquiries
Provide our horticultural, landscaping and education services
Manage consultations, site visits and project communication
Send updates, seasonal tips and special offers if you have opted in
Tailor our emails and content to your interests and location
Improve our website, services and customer experience
Meet our legal and regulatory obligations
Your information is stored securely in our business systems and is only accessed by authorised personnel or trusted service providers who need it to perform their role.
We take reasonable steps to:
Prevent unauthorised access, modification, disclosure or misuse
Keep your data accurate, complete and up to date where possible
Protect your information from loss, interference or damage
We do not store payment card details on our website or in our email systems.
We do not sell, rent or trade your personal information.
We may share your information with trusted third party providers who help us operate our business and website, such as:
Email and CRM platforms
Website hosting and IT support providers
Analytics and marketing tools
Online form and booking tools
These providers are required to keep your information secure and confidential and to use it only for the purposes for which we share it.
Some of these service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the APPs.
We may also disclose your information where required or authorised by law, or to protect our rights, property, safety or that of others.
We use cookies and similar tracking technologies to:
Help our website function properly
Monitor website traffic and usage patterns
Understand what content is useful to visitors
Measure the effectiveness of our marketing and advertisements
Cookies are small files stored on your device. You can disable cookies or set your browser to alert you when cookies are being used, however some parts of the site may not work as intended if cookies are turned off.
You can request access to the personal information we hold about you, or ask us to correct it if you believe it is inaccurate, out of date, incomplete or misleading.
To do this, contact us at admin@thriveqld.com and we will respond within a reasonable timeframe, usually within 30 days.
We may need to verify your identity before giving access or making changes.
If you subscribe to our email list or opt in to receive updates, we may send you:
Seasonal garden tips and practical advice
News about Thrive projects and programs
Invitations to workshops and community events
Special offers or service updates related to your interests
You can unsubscribe at any time by:
Clicking the “unsubscribe” link in the footer of any email, or
Contacting us at admin@thriveqld.com and asking to be removed from the mailing list
If you unsubscribe, we will stop sending marketing emails, but we may still contact you about active projects, bookings or important service information.
Our website may contain links to external websites, social media platforms or resources that we do not operate or control.
We are not responsible for the privacy practices, content or security of these third party sites. We recommend you review their privacy policies before providing them with your personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements.
The most recent version will always be available on this page, with the updated date shown at the top. We encourage you to review it periodically.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: admin@thriveqld.com
Location: Gold Coast, QLD, Australia